Efficiency Through Automation.
“We thought it was time that healthcare caught up with the use of technology to improve efficiency and the patient experience.”
Features
• Referring physician order entry
• Kiosk for simplified check-in
• Eligibility and Time of Service payment estimation
• Automated messaging via e-mail and SMS
Referring physician order entry
• Single page accordion style UI to simplify the ordering process
• Expanded capability to provide nurses credentials to complete the order for multiple providers
Kiosk Check-in
• Use of Driver’s License or RFID cards to allow patients to quickly check-in
• If patients information has been updated within the last week they are automatically checked-in
• For patients whose information is out-of-date, the basic information is displayed for them to confirm or update
• At the end of the check-in process the system sends an “Arrived” notification to the practices xIS / EHR
Time of Service Collections
• 48-72 hours prior to a patient’s exam their carrier is queried for:
Deductible Remaining, CoInsurance, CoPay
• Information is then compared against
the scheduled exams and carrier’s fee schedule
• Information is used to calculate Time of Service collections
• All information is communicated back to the xIS/EHR
Automated Messaging
• Messaging profiles are built around patients, Orders and Results. Any piece of information can be used to build a rule.
• These rules determine who will receive messages: referrers, patients or staff and how they will receive them: SMS, e-mail or HL7
Enhanced Appointment Reminders
• Asking someone to confirm their appointment should be the beginning not the end
• Engage the patient at the time of cancellation to immediately reschedule
• Schedulers can only handle one phone call at a time, but can handle 4-5 SMS sessions at once.
• Patients are given the convenience of rescheduling via SMS and never have to call.
Return On Investment
• Patients are given the convenience of rescheduling via SMS and never have to call.
• Increase the Time of Service collections
• Decrease in front desk staff needed to register patients
• Increase in referring Provider and patient satisfaction by communicating by their preferred method
• Decrease in faxed orders that need to be manually translated to electronic orders
Revenue Calculator